What every admin should know about email

Email is a fantastic tool, when used correctly. It almost never is. Rikki Endsley asked me if I’d like to write something for USENIX ;login; logout, and it happened to be right after processing a slew of terrible email: people sending two-line replies at the end of several hundred lines of text, inexcusable top-posting, HTML-ized email sent to lists that reject HTML email (rightly), etc.

Practicing a little courtesy when doing email takes a little extra time, but it makes it so much easier for the people who have to read your email.

Anyway, here’s the piece (in PDF form) over on the USENIX site, please give it a read!

What Every Admin Should Know About Email »

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