What every admin should know about email

Email is a fantastic tool, when used correctly. It almost never is. Rikki Endsley asked me if I’d like to write something for USENIX ;login; logout, and it happened to be right after processing a slew of terrible email: people sending two-line replies at the end of several hundred lines of text, inexcusable top-posting, HTML-ized … Continue reading What every admin should know about email

Apple’s “Pathological” Approach to Customers

I think Lawrence Lessig puts his finger on it pretty well with this post about the problems with Apple’s “communication” strategy about bugs/feature removal in upgrades: But the argument I want to advance here is different. It is that in the “hybrid economy” that the Internet is, there is an ethical obligation to treat users … Continue reading Apple’s “Pathological” Approach to Customers