And now for an example of good customer support

The tech industry moves fast — so fast, that in many cases, companies assume that a two or three-year-old product is obsolete and no longer requires online documentation or replacement documentation to be available.

So, I was a bit apprehensive this morning when I went to search for a manual for my six or seven-year-old Brother 1270N networked laser printer. I was quite pleased to find that the Brother site is not only fairly easy to navigate, but they still have PDFs for this model printer available online. Rock!

Also, kudos to Brother for selling me a laser printer that has stood the test of time. I bought this printer in 2000 or 2001, and it’s still going strong. I’m only on my second toner cartridge, though that’s partially a function of the fact that I don’t print things out unless absolutely necessary.

Finally, this thing rocks with Linux no problems at all these days, and it wasn’t that hard to set up when it was new. (I seem to recall something about editing text configuration files, but I have forgotten exactly how much setup was necessary…) When and if this one gives up the ghost, I’ll be strongly motivated to look to Brother for my next laser printer — maybe a color one this time — and to recommend their stuff to other Linux-using folks.

About Joe Brockmeier

I'm a freelance writer, FOSS advocate, music lover, computer geek, avid reader, and politically progressive (read "Liberal with occasional Libertarian tendencies"). You can read more on my about page if you're not already bored.
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