Monthly Archives: April 2007

And now for an example of good customer support

Posted on April 27, 2007 by Joe Brockmeier

The tech industry moves fast — so fast, that in many cases, companies assume that a two or three-year-old product is obsolete and no longer requires online documentation or replacement documentation to be available. So, I was a bit apprehensive … Continue reading →

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STOP SHOUTING AT ME!

Posted on April 26, 2007 by Joe Brockmeier

Let me add one more pet peeve to my running list of PR pet peeves — PR folks who send out press releases with the SUBJECT LINE IN ALL CAPS. I think all caps was the custom back in the … Continue reading →

Posted in Writing | 1 Comment

Lovely United Airlines customer service story

Posted on April 22, 2007 by Joe Brockmeier

In the past couple of years, I’ve flown in and out of Florida several times, to Seattle, New York, San Francisco a couple of times, Kansas City, Boston, Columbus, San Jose, Los Angeles, and Sydney Australia. I’m probably forgetting one … Continue reading →

Posted in General, Linkage | 13 Comments

Major Web pet peeve

Posted on April 22, 2007 by Joe Brockmeier

Look, just because I followed a link to a Web page does not mean I’ve given consent to have audio or video content inflicted on me automatically. This may come as a shock, Mr. and Ms. Web Designers, but I … Continue reading →

Posted in Music, Web design | Leave a comment

And now for something…

Posted on April 18, 2007 by Joe Brockmeier

that contributes not one bit to productivity: motivational cat posters. I love the Overkill poster. Just. Freaking. Love. It. (Ever notice that the ratio of cat to dog pictures on the Intarweb is about 100 to 1?)

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Product slippage

Posted on April 13, 2007 by Joe Brockmeier

I’ve seen a few articles speculating on the “meaning” of Apple’s schedule slip for its next OS release. AppleInsider speculates that it’s due to “top secret features.” Apple’s official reason is that it needed to pull talent off of OS … Continue reading →

Posted in Linux, Open Source | Leave a comment

Meet me at LinuxFest Northwest 2007

Posted on April 12, 2007 by Joe Brockmeier

I go to plenty of Linux and FOSS-related shows, but there are the shows that I go to and then the shows that I look forward to going to. LinuxFest Northwest is one of the shows that I am very … Continue reading →

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