Once again, I turn to the lazyweb for help.
Got a solicitation for Comcast digital voice the other day… and I was seriously considering giving it a try, as I’ve never been too thrilled with Qwest, and I suffer from a bit of line noise from time to time here.
Anyone have any experience with this? Sound quality okay? Better or worse or the same as a normal phone line?
At least one of my colleagues in Florida has serious reliability issues with Comcast, but I haven’t really had any major problem in that regard. Any advice or info would be appreciated.
I was skeptical to try it at first but the teaser rates offered with the triple play were to good to ignore and would save my about half on my local and long distance bill.
I am NOT a Comcast fan and will probably switch to Verizon FIOS when it makes it to my neighborhood.
That said, I have to admit that Digital Voice works good. Really good in fact. I have had it about six months and haven’t had a single problem with it. Calls are very crisp and clear, even long distance.
well it is well known now that faxes are hit and miss on the digital voice even with designated fax line. i have tried dsl filter but it seemed to help but again it is hit and miss. faxing three pages or receiving three pages works well. it is when you have to fax 10 or so it does not work all the time. and it is not in the wiring. i have all new jacks and wiring. HP told me there machines were not designed for digital voice. and i am not sure if any one has one that is. still looking. or i might switch to e-fax
Was tempted to get CDV and was due to have it installed this week, but after reading the horrors on this site, called to cancel. My house is 30 yrs old, so my hopes are no longer high!
I live in Laurel, MS, and have had digital cable TV and high speed internet for several years. Added CDV a little over a month ago and all works extremely well. Never had the first problem so far with any of the different services. Bought Panasonic phones (base plus three units) with all the gadgets, answer phone, caller I
D, etc, to use on system. Phenomenal service that is much better than my old service, A.T. & T and saves money to boot. Couldn’t be happier.
Hi All,
I just got off the phone with Comcast and switched over to Digital Voice (from Verizon) and decided to do some research on CDV. I’m glad to see all the comments…I am now seriously thinking of cancelling my appointment for next week. The discounted rates are increadibly tempting but I use my telephone tons daily making calls to Canada. Is there anyone in the Boston area that has any insight? Thanks!
I live in CT and added the Comcast triple play about 6 weeks ago. I live in a new condo development (18 months old) and has AT&T DSL prior to switching. The problem is my alarm system. Three times my alarm has gone off due to a Telco Line Cut message. I’ve had no problems with the phone service. If I’ve had this alarm problem 3x in 6 weeks, do you think it’s the installer’s fault or just Comcast’s technology? If I have a tech come out will they be able to verify my issue if it only happens occasionally?
I got the triple play last week. No problems at all with Digital Voice. Can’t tell any difference at all from the analog service. My circa 1995 fax/answering machine works just fine. Don’t go by all the bad press here. Most people write to complain anyway. I read this page first before deciding to go to Digital Voice. I gave them the benefit of a doubt. Glad I did.
Comcast user in Boston area for many years (Brookline, JP). No more than once a month things go haywire and I have to reset my wireless router. That’s it. I have voice, HD and internet access. We use three computers on it for remote access to our work computers. Caveat: Make sure everything is working before the installer leaves…..
I’ve had Comcast ISP/Voice/TV for over a year now, in Seattle.
I have only had issues when there were power lines down and when a rent-a-tech did a dodgy job of wiring the cable to house next door, he did not ground it so I got intermittent signal noise on my line. Everytime I have had a problem Comcast were very responsive, their support was great.
Voice has been great, ISP has been reliable, TV cable box is showing its rather poor software – It used to have Microsoft software but it got changed 6 months or so ago, for the worse.
I am satisfied.
I had Vonage before this, that was poor, their support service was weak. I could not get used to the lag between picking up the handset and a dialtone appearing. The QOS on the router that they supplied simply did not work.
re comment #3 from Carlos Bennett, I have the same problems with my Comcast phone line. At least once daily my voice won’t transmit, leaving the party on the other end going “Hello? Hello? Are you there?”. Comcast sent out a text but the problem continues.
Comment 109 typo correction request:
I meant “tech”, not “text”.
Thank you
I have honestly never used Comcast digital voice. BUT I do use Vonage and would recommend it if you can get it in your area. C.D.V. cost 39 a month before taxes, Vonage costs 35 a month after taxes (that is the unlimited talk time plan, nothing added except what comes with the package). We did have static and interference issues, but we upgraded our cordless phones from 2.4 GHz to 538GHz and that fixed the problem.
correction, not 538GHz, 5.8GHz
I live in Massachusetts (closer to Providence than Boston, though) and I just got CDV last week and have had several calls go silent like a dropped call without the hangup. This evening I have been unable to answer my phone without having the call disappear. When I try to call the person back it takes several tries before I can get through. So, at this point I am thinking I’ll give them one service call to fix things and if that doesn’t help they can take their CDV and put it somewhere dark and smelly.
I just signed up today to get Comcast Digital Voice, but you have all scared me away and now I think I’ll cancel. I’ve had Qwest for years and their service has been great with reasonable costs. I have Comcast cable TV and love it. I am still planning on switching to the highspeed internet service because I can save a lot on the current special. I was also told that the customer support techs are local (speak American English) and, after spending an hour with Earthlink’s Indian techs today, I’m ready for a change.
Update to my previous post: Comcast came out and checked everything over and (at first) couldn’t find anything wrong. The the phone kept hanging up on the tech so he knew I wasn’t crazy. Anyway, he swapped out the modem and that fixed it. Since I did announce to the world that my service was (initially) pretty crappy I thought I should be fair and repost saying that since getting a new modem I haven’t had any problems.
Hello, I live in Florida, I’ve been using the phone service from a company called Lightyear Network Solutions for 10 months now, going into 11 months and I have to say, it’s a good service. It’s way cheaper than the At&t service I used to have. It’s also cheaper than the C.D.V service, unless you get one of those 6 months deal with them.
Anyway, my monthly charge is 24.99 plus tax. Once I add on the tax it comes out to $29.20, that’s a great saving. I had never paid so little for a phone service that inlcudes all the great features plus long distance calling to all the U.S., Canada, Puerto Rico and a few other countries for free. If I call customer service, of course I have to wait a bit before they answer, but I don’t have to go through 10 automated prompts before reaching the rep. I just dial 1 twice and wait for the rep.
Another great thing is that if I travel I can take my adapter with me, connect it and have a dial tone. Say goodbye to high phone bills. I wish cellphone bills were that cheap. Read more about it at http://focusvoip.en.mylightyear.com/products_xstreamvoip.html
Very helpful posts, guys. I’ll chime in now, even though the thread is over a year old. I live in Chicago have had unlimited nationwide digital phone service and internet service averaging about 400KB/s downloads. Only issue I have with these services is pricing.
BTW, make sure you setup and change your digital voicemail to your liking ASAP, if you decide to get the digital phone service.
FYI – I’m trying to give AT&T DSL a try(it’s cheaper), but having issues installing – maybe because I have Comcast digital voice.
AT&T said it may have something to do with a “dry loop(?).”
I’ve had the phone service for two years now living in a 70 year old house in Tacoma, WA. Never had a problem with the service, we call long distance every day and not having to pay for long distance was more than welcome.
However, I do work for Comcast. I did have the service before i worked here and I still really enjoy my phone service.
I work for Comcast, the retention department to be exact, and I will say this:
There’s an old saying that goes something like: Treat others how you’d want to be treated.
Sue, I direct that comment directly towards you, I dont care how frustrated you are/were with the services, you have zero right to talk to anyone like you talked to them. If I talked to you on the street, like you talked to the chat rep, I’d be embarassed. Im not saying Comcast is the best of everything that ever graced gods earth, but the reality is this:
No one has the right to degrade and mistreat a person like the way Sue posted above. Shame on you.
Comcast has its problems obviously, but what utility doesn’t? Is anyone really going to sit here and tell me that AT&T, Directv whatever didn’t ever piss people off?
Please.
And folks, I will also say this. I care very much about the people I talk to day in and day out, I believe that if you pay for something obviously it should work correctly, I work for Comcast, and I talk to upset people day in and day out, but one thing that I will promise people is that I care about them. I really do. It might sound corny or ungenuine, but I honestly want to help every person I talk to.
Mike please stop with your crap. You may care but its obvious the guy Sue was talking is a moron who could care less. Your company is full of them and you should know this by the amount of complaining going on not just on this website but others.
Comcast does not care period end of story. If there was an alternative service in my area I would be changing in a heartbeat. But when you are the only game in town they know they can crap all over you and get away with it.
they sell your phone number
took them a week to fix the digital voice center so i could finally log on (they told me the reason i couldn’t was because they f—ed up and didn’t put my number in the system, go figure)
Doesn’t make sense to me that you should have to replace your phone wires if Digital Voice cuts out. The signal from the Comcast box to the phone is analog, same as it was in 1920. Your voice is digitized in the Comcast box and sent out through the TV cable to the Internet. Your friend’s voice comes into the box from the Internet “digital” (as ones and zeros), and is converted to an analog signal by the box, then sent through your inside phone lines as analog waves of volts and amps.
I confirmed this for myself by plugging my phone directly into the back of my Comcast box. The connection remained flaky: outgoing voice cuts out for a few seconds every minute or so.
I’m looking for a better solution to the problem than this, and am surprised none has appeared in this thread for over a year.
Wow,
Here I was sitting wondering how to get a 2nd line/seperate number into my home and someone said there’s ’2′ jacks in the modem. Sure enough!
I guess I’ll call tomorrow and find out ‘how’ to get a 2nd number
.
OH, we’ve had digital voice now (triple play package) for over a year, and only have problems with calls when they are working on the cable lines in the neighborhood. We would have the same problem if the phone Co. was doing the same.
Have saved ‘lots’ of bucks with this service in Florida.
In favor/positive of comcast.
I had verizon and used to get a lot of static on my phone, and dish for TV, but my signal would drop. Changed to comcast for triple Play. Comcast voice is very clear, you can check your voice mail from the internet, Internet is much faster than DSL, and the TV on-demand feature is very nice. Happy with comcast so far. had them Three months now. No problems.
In April of 2006 I had comcast come out on a weekend and install my analog cable, high speed internet and my digital voice. Cable worked perfectly, high speed was intermitant at times, But this had nothing to do with Comcast. I did however have a small problem with my Digital Voice. After a year or so, I noticed that I could hear people fine but they could not hear me. A comcast tech came out and testing inside the house and also the drop. Inside was the issue.
My house was built in 82 and the wiring in the walls was old. Comcast figured out the problem instantly. They drilled out of my wall outside and ran a dedicated line to my drop. (Ever since then the quality and high speed and voice are perfect.)
Before everyone posts a comment about how bad the cable is, you should mention how old your house is!!
I’ve had Comcast TV & Internet services for the past five years. I added Digital Voice when I moved across town (Portland Oregon) last December. Aside from the two-hour installation for the phone alone, and telling me that they couldn’t connect my alarm system (inactive at the time) into the phone line, my phones seemed to work fine. However, after about a month, the lines went dead.
I called and scheduled a technician to come look at the problem. He spent an additional two hours redoing what the previous technician did, but did end up getting everything working AND got the alarm system tied into the lines as well. The problem ended up being a short within one of the wires in my kitchen–this one wire took out my whole phone system.
IMHO, it really depends on the technician that you get. The first guy was a Comcast contractor and really didn’t know what he was doing. The second guy was a Comcast employee that took the time to figure it out.
Having kept the same phones from my previous house to this house, I can honestly say that the sound quality is crystal clear–much better than the old analog signal that I’ve been accustomed to my entire life. I don’t know what it sounds like on the other end of the line since I can’t call myself, but I haven’t heard anyone complain. I do know that in the past when I’ve talked to my cousin who has Vonage, she sounded like she was calling from a cave.
People may think that I’m a Comcast employee, but I’m far from it. To be honest, I would dump Comcat TV & ISP in a heartbeat if the satellite services could come up with a comparable package deal that offered the same local programming that Comcast currently has in my town. Until then, I will stick with them until I find a better deal–although I would consider keeping the phone!
I am thinking about getting Comcast digital voice. I wanted to know what kind of phone you have to get. Just a reg. phone or do you have to buy it from Comcast?
Just any phone will do, no need for a new phone as they will work with the comcast voip.
p.s. Sue above is a nutcase :lol
See your Doc and get some meds please
Having problems with my phones, afater 3 attemps they finally admitted uniden phones were not compatable with their service. I have 4 phones! They never disclosed this. I think they should have to purchase 4 new phones. No where is there a list of non-compatable phones that I could locate! Beware!
Diane, you got wrong info. There are no incompatible phones, just techs who don’t know how to troubleshoot. I have Uniden phones on my CDV line and they work fine.
I worked for AT&T Broadband installing “telephony” services in 2000,2001 and that was a very reliable telephone service provided by CATV companies. Comcast bought out AT&T and shortly there after came out with “Digital Voice” or CDV for Comcast Digital Voice. When they did that they pretty much abandoned telephony.
Let me tell you this Digital voice is an absolute joke. First off noone is trained on how to properly install this modem device. The CATV plant in this region “seattle / everett” area is very poor. Tons of ingress and egress all over the place. This is signal leakage into and out of the cable. Very bad for service. Network is pushed to it’s absolute limit.
Digital voice IS the same as Voice over IP ie: vonage. They will never admit this but it is true. That arris touchstone modem they provide simply uses ip based packets to transmit and recieve your voice conversations. When you pick up the phone it robbs bandwidth from your internet side and allocates it to the phone….why? because if they didn’t your call quality and voice dropping would be much worse.
Just think…you say something on the phone. It is converted from analog voice signal to digital signal and sent off on the INTERNET to goto the other person you are talking to. That in it self works OK but then combine crappy outside plant, overloaded nodes, Nodes are the point where your coax converts to fiber optics and those nodes can serve 500+ houses each! They also handle the internet traffic, yes all 500+ homes are on the exact same coax that you are as well as their catv service.
All in all if you want RELIABLE calls with good quality you need POTS, Plain Old Telephone Service, Verizon, AT&T, Qwest, etc.
Comcast can fake it as a telephone company but in the end they are really an entertainment company and they are NOT regulated by anyone and are NOT obligated to meet any quality of service.
It’s tempting when they’re giving it away as a triple play package but keep in mind…that price is ONLY good for a few months and when the full price bill starts showing up you’ll be wanting to cancel.
Good luck.
Mail To Comcast Technical Support
When hooking up the cable modem with Digital Voice, some Older Bell, And ATT phones will not generate DTMF tones to dial. This is because the phones have DIODE protection built in.
When the telephone connecting cord from the cable modem is plugged into the house circuit, it causes reverse polarity to the house wiring.
I suspect this is also why some alarm systems must be hard wired to work properly.
This may be solved by removing one of the connectors on the phone cable then inverting the new connector so the red and green wires are switched, thus curing the reverse polarity.
It may also be solved by connecting the telephone modem cable and cable to the house wiring to a 2 line splitter.
When both lines are on the same side of the splitter the polarity will be reversed.
The ideal solution would be to have all of the cable modems provided with a polarity switch on the back of the cable box.
So, I have had comcast triple play for a few months…Since then everytime Im talking on the phone I have to play the “can u hear me now” game…The person on the other line can not hear me for a few secs or up to hours i can not use my phone…I called comcast set up an appt…The woman tells me since I have a dial tone its not an emergency so sh can send a worker out a WEEK later…I then get a call saying my scheduled appt time which was NOT what the date or time that was previously stated…talk to a guy for 40 minutes and he says their next opening isnt for another week and a half away…I obviously say “No Way”…Then guess what happens???…My phone cuts he cant hear me and he hangs up…I try calling back, Iris answers, she CANT hear me! Call again, Sara lee answers she cant hear me! At least she tries to call back and realizes I can hear her but she cant hear me…But everytime I answer my phone, NO DIAL TONE! The next day, today (8/15) a nice man calls asks if everything is solved because he sees I called about 17 times the day before. I tell him no, he transfers me to the Phone dept. I talk to the woman for awhile and she puts me on hold, while im on hold the mans voice comes back on ” Ma’am I just want to let you know im on this phone call, i have it muted so she cant hear me, if anything escalates please know im listening”…I was kinda shocked..She gives me an appt. for 1 day later (thought i had to wait a week and a half according to the other man)….Now lets see what happens the day of. All i know is this is ridiculous and an inconvenience and so far ive probably talked to 15 different comcast people….
Not only is my phone messing up but for 4 weeks my box wasn’t working, me thinking because i owed a meesley (sp?) 40 bucks maybe they shut it off…Well,Nope that wasnt it, it just wasnt working…..
Im giving magic jack a try can’t be much worse lol. 30.00 to buy the jack that goes in back of computer and service is only 20.00 a year. I can always just take it out if dont like it. dont count on good help but most of you seem use to that.
I hate all phone companies. Start off saying 24.99 month and end up 50-60 a month with all their charges and made up charges. and if ur on dial-up have the nerve to wait until 2am in the morning when they know you are online to cut you off if you dont pay your bill………lol…
Just got comcast cable back after not using it for a few years, what can i say they pissed me off. I bought my own modem and they kept charging me fees for it. I called them so many times and gave serial number over and over but every month still charged this went on for 7 months ..>>>oh ok ty dont work<<< YELLING they sometimes hear…wonder if they are using their own phone service…I was talking to a rep there a few days ago and could hardly hear her and she said she was having phone issues..haha… I WONT BE USING THEIR PHONE SERVICE!!!! …….. I’ll try 2 cans and a string
Snohomish here…got Comcast CDV from a rep at my door a month ago…was a very nice young man…very informative…Love my phone now, and am saving 32 bucks a month from my Verizon line! Glad I made the change!
I think what is important to understand is that CDV (Comcast Digital Voice) is simply Comcast’s branded VoIP (Voice over IP) network. As such, any time you are relying on the Internet, packets can get lost or modified while they are being sent or received. If packets get dropped you will hear oddities in your sound such as silence, metallic sound, robotic, etc. I’m not saying this is the only reason but a large one none the less. Many people blame internal home wiring on this and while it can be a factor, it is not usually the case.
Also, depending upon the installer many installations of CDV are utilizing back-fed phone connections. What I mean is that Comcast comes to your house and disconnects the wiring from the NID (Network Interface Device) which is where the “traditional” phone company brings service into your house. Comcast then finds the nearest phone jack to the eMTA or cable modem + voice appliance and plugs the jack to the modem. This then activates the other jacks in your house making them able to receive the phone “signal”. While this works, it is called back feeding your phone signal. The problem with it is that all your wiring is no longer coming from a central point like the NID. Sometimes things work fine, but others they don’t. Alarm system problems are a major problem with this setup.
Alarm systems use what is called an RJ31X jack which isolates the phone wiring directly to the NID. This is setup so that if a phone is “off-hook” in the house the alarm system can take control and ignore that phone being “off-hook” and still dial the alarm company. When lines are back-fed, this cannot occur and often times the system cannot dial properly.
A good read is http://www.froulasolutions.com/comcast.html. I found their site when I switched to VoIP and found it a worthwhile read for me. I live in the MidWest so I had AT&T for phone instead of Qwest but none the less the principles are the same.
I have Comcast Digital TV and Comcast Internet but I use Vonage for voice. Vonage is the same type of service as CDV but I simply have a lower package of Vonage which only runs $15 per month and I have a limited number of phone minutes per month. Since I don’t enjoy talking on the phone, it serves me well.
I hope this might help with some confusion or at least make sense of why problems can occur that are not necessarily your house being the problem but really just misinformed installers and sales individuals.
-Mark
P.S. If you want your CDV to work as best as possible request the following at installation.
1. If your cable wire is not underground, request a new wire is run from the pole to point of entry on your house. (Squirrels love to mess with these wires, trees rub them too removing the shielding and cause deterioration.)
2. A “home-run” cable line from the exterior cable box to the eMTA.
3. A “home-run” cat 6 wire from the eMTA to the main telephone wiring juncture in your home. (Often in the basement or crawl-space.) This ensures they do not back-feed your telephone service.
Has anyone had trouble with cordless phone use and the Comcast Digital Voice. Just recently our cordless phones have been cutting out during conversations but the lan line is fine. Wondering if anyone else had this problem and what phone they ended up purchasing to solve this issue.
Jennifer – We have the problem all the time and are on our second set of cordless phones. We have been unable to solve the problem and are getting ready to cancel the service. We had Uniden phones and then GE and both have the same problem where no one can understand what we are saying, conversation cutting out, etc.
Using Comcast in CT. Couple of years ago, I tried VOIP via Comcast. Had numerous problems with 1/2 the call dropping…it was always the other end who would stop hearing me…if they waited 30 secs it would come back but by then they hang up. Fast forward 2 years and I am brave enough to try Vonage. Guess what, same problems. Help, any ideas?
BTW, Comcast came out several times but never fixed my problem. Since the problem was intermittent, maybe 2-3 times per week, it never happened when the tech was here.
They put in a new modem and re-terminated some wires but that was it.
Switch to Skype, I pay $60 per year and spent $40 for a headset. The service is tranportable(when I go somewhere with internet access, I can take it with me) and that includes unlimited (please don’t exceed 10,000 minutes per month) and a local phone number.
I’ve been having the same problem with the person on the other end not hearing me or hearing garbled sounds.
This wasn’t always the case, and all the tech could tell me was that it was probably interference. There are 2 things I’ve changed since the problems started: I replaced my phones with 5.8 Ghz headsets and added a router into the equation.
I’m still searching for the answer, but I’m willing to bet it has something to do with the router since it was added later and I remember loving my new phones for awhile.
I lost the power to my house just before Christmas, and my phones would NOT work, even when I plugged in an old conventional phone! Apparently COMCAST has a battery you can put in your modem that lasts up to 8 hours that will notify E911 you are trying to call out! SO BE A HAPPY CAMPER!
We have triple play (SF Bay Area) for about 4 months. We’ve lost voice three times in this period (no dial tone). I’ve had to hard-reset the modem (hold down reset button 20s) to fix. Needless to say, my wife is not interested in doing this, so we are not too pleased to date.
I have had Comcast cable since July of 08. Right before Christmas we added phone and internet to our package for both the cost and it would all be on one bill. Monday our phone was out of service and it is now Thursday. I was told that they should have sent a tech out days ago to fix this problem. Now they cant get a tech out until next week. People can call in but I cant call out. I get a recording that says enter your celling card number, etc.. This is about the most stupid thing I have ever encountered. Nobody can tell me what is wrong with our phone or anything. I am pretty sure we will be canceling all of their services and getting new ones. DONT GET COMCAST IF YOU HAVE OTHER OPTIONS!!! YOU WILL REGRET IT
Being a very frustrated Comcast Digital Voice customer, I decided to Google “Comcast Digital Voice Problems” and saw this thread. Since I noticed the last posting was fairly recent (mid-January 2009), I am relieved to know I am not the only one having problems with it. I didn’t much care for the Comcast letters stating I had to change to “Digital Voice” or else, with each letter enticing me to enroll (at the time being a Comcast standard home phone service customer). They stated that under a new Washington State law (one I have never heard of) that I had to switch since the law was forcing Comcast out of the analog phone service. When I didn’t comply, they started sending people out to my house, clipboard in hand, again enticing me to sign up. Where I live Comcast, they refer it as the “hot zone” or something along those lines, and want to keep as many Comcast customers as possible because Verizon’s FIOS plan is about to be rolled out here. Also, Comcast’s “Speed Booster” technology for their home internet service is “always turned on in my area” according to two field technicians. This is probably why I pay for 12MB service but hit speeds as high as 34MB when going onto SpeedTest.net or Speakeasy.net to perform speed-tests on my internet.
Regarding their internet service, I have nothing bad to say, obviously, but Digital Voice is complete CRAP. I have had problems from DAY ONE from poor reception, to people calling my number and getting the “This number is no longer in service” to the worst being completely dropped calls and then no dial-tone for a mysterious amount of time. The reception is terrible for something that is supposed to be digital. I imagine “digital” as crystal-clear, the way of the future, instead, I would rather talk to someone using a can and string instead of with Digital Voice. I get crackling sounds, “snowy” static when I am not talking and the other person’s isn’t either, popping sounds, or times when the person says to me “I can’t hear you, you are breaking up” even though I am on a cordless phone (DECT 6.0 Panasonic). When someone starts saying that, there are times when suddenly the person just “breaks up” and then silence. No dial-tone, just absolute silence (as if I was sinking into the abyss of crappy phone service). Hanging up the phone and then checking again results in nothing but complete silence. Five, ten, twenty minutes later, complete silence. And this phone service is safe? If something happened and I needed to call 9-11, then what? I have expressed my concerns with Comcast, but it usually results in a credit being issued rather than the problems being solved. I plan on calling again today as the problems continue, nearly two years into the service.
well i been with the triple play for three years now my first year was murder also dropped calls, phone would ring then hang up internet used to constantley drop… i was also told that my lines needed tobe updated so my cousin works for verizon gave me a roll of telephone office cable i rewired the entire house added new lines to areas i wanted corded phone togo.. and added a tele-phone line booster not to metion i also ran eithernet cable thru the entire house too
but point is i never had one problem since with my phone internet seems to be two times faster also
Jon – It sounds like my girlfriend and I have been suffering from the same problems as you. We had the triple play package set up in our new condo in Washington DC. Everything worked great, except the phone. It tended to be incredibly erratic, with the end result normally being the line disappearing altogether with no return. After numerous technician call outs, I decided to take matters into my own hands and do some experimenting. We have a cordless unisec phone here, probably only about a year old. When I called out from it to my own cell then hung up, my cell phone would actually keep ringing. I’m not talking about a 4-5 sec delay, it would continue to ring until I cancelled the call on my cell or answered. If I answered my cell, there would be no sound at all. However, if I then hung up on my cell and picked up the cordless phone, I would actually be on that original call which reversed and went through to my comcast voicemail, fricking crazy. So…….from there, what I decided to do was buy the cheapest piece of junk from target I could find. A $6 corded phone with no bells or whistles and try it out. And low and behold it works perfectly. The only thing that makes sense to me is that the comcast cable doesn’t work correctly with some aspects of cordless and or new phones dependent on brand, maybe it’s even the voicemail on the phone that crosses over with Comcasts own voicemail service. Either way, my $6 purchase from target did the trick. Hope this helps.
I have had Comcast for 5 years now. I had Verizon/FONE/FIOS for internet waiting until FIBER arrived for TV. I was not happy with my internet, it was just OK and servive was definitely C+ at best. TV came so I jumped – lasted 24 hours before I called COMCAST to take me back for internet/TV and add the phone. There is no contest between Comcast and Verizon on service which I find is the key ingredient. Now that my Comcast speed has been boosted there is no need to ever go to FIOS for me.
Most of the problems are that most homes have old cable wiring and need to be upgraded. Wire itself is old, too many splitters and old phones. I am one very happy Comcast customer.